Translating Customer Needs into Technical Solutions
Business Analyst and Program Manager with 5+ years of experience in SaaS implementation, operations management, and cross-functional program delivery. I apply AI tools strategically to accelerate documentation, workflow automation, and research synthesis, improving delivery speed without sacrificing accuracy. CSM/CSPO certified, with hands-on experience in requirements gathering, UAT, and customer onboarding. Currently building cloud and full-stack development skills to expand technical range.
Experience
Implementation & Program Manager, Storytelling Arts Inc. — Fully Remote — 2023-Present
Manage 15+ educational programs with a $200K operating budget, overseeing program development, stakeholder relations, and grant applications.
Serve as sole IT administrator managing Salesforce database administration, custom object creation, reporting, and workflow optimization.
Configure AI-driven workflow integrations (MCP, Zapier) connecting Notion, calendar, and task systems to automate reporting and reduce manual admin.
Direct a team of 9 staff, managing project scoping, resource allocation, and delivery.
Key Achievement: Secured a $63,000 multi-year grant from the NJ State Council for the Arts.
Salesforce Business Analyst, Deloitte Digital — Fully Remote — 2022-2023
Delivered Agile Salesforce implementations across the SDLC, aligning solutions with business goals.
Facilitated requirements gathering sessions, created user stories, and collaborated with offshore development teams.
Led User Acceptance Testing sessions and conducted end-user training.
Key Achievement: Improved sprint efficiency by refining user stories and reducing developer rework.
Director of Operations & Data Systems, Foundation for Art & Healing — Fully Remote — 2014-2021
Managed IT infrastructure and operations for a 20-user remote nonprofit organization.
Led digital transformation from paper-based processes to integrated SaaS platforms (Salesforce, Asana, Trello, Google Workspace).
Implemented Salesforce as CRM, migrating donor data from QuickBooks and designing custom objects for contract and program management.
Core Skills
Education
Hackbright Academy – Software Engineering Certificate, Full-Stack Development (Jan 2025 – Jul 2025)
Bootcamp covering Python, JavaScript, SQL, Agile, Git, and full-stack web application development.
Seton Hall University – MPA, Public Administration
Community Engagement
UX Research Guild: Bookkeeper
UXPA International: Project Manager, UXPA International 2025 Conference (Amsterdam)